Privacy Policy


We take the privacy of all our participants, visitors, and crew seriously.  Our policy is to meet or exceed the requirements set by the Canadian privacy law. Practically speaking:

  • Any personal information we collect (eg name, email address) will be closely safeguarded unless you explicitly authorise us to share it;
  • We won’t share or sell it to any third parties to use unless you authorise us to;
  • We won’t spam you, but we might send you a newsletter unless you ask us not to;
  • Our website collects anonymous traffic data;
  • Some web services we use like SoundCloud and YouTube also collect traffic data;
  • At any time, you can ask us what information we’ve got on file, and you can ask us to erase it;
  • Of course you realise that the point of this project is to share stories, so any stories, pictures, or other media you upload will likely get shared over our website (see the Terms & Conditions for details).



Fine Print



1.0    Purpose of PRIVACY Policy

1.1    The Ten Principles of PIPEDA Summarized

1.2    Personal Information Defined

2.0    PurposeS of Collecting Personal Information

3.0    Consent

4.0    Limiting Collection

5.0    Limiting Use, Disclosure and Retention

5.1    Use of Personal Information

5.2    Disclosure of Personal Information

5.3    Retention of Personal Information

6.0    Accuracy

7.0    Safeguards

8.0    Openness

9.0    Individual Access

10.0 Complaints / recourse

1.0 Purpose of Project Coastline Privacy Policy

Project Coastline is a federally supported project run by the Broad Reach Foundation for Youth Leaders, a not-for-profit community organization with a volunteer board of directors and professional staff.

This privacy policy has been developed to comply with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). PIPEDA sets out rules for the collection, use and disclosure of personal information in the course of commercial activity as defined in the Act.

1.1 The Ten Principles of PIPEDA Summarized

The ten principles of PIPEDA that form the basis of this Privacy Policy are as follows:


  1. Accountability: organizations are accountable for the personal information they collect, use, retain and disclose in the course of their commercial activities, including, but not limited to, the appointment of a Chief Privacy Officer
  2. Identifying Purposes: organizations are to explain the purposes for which the information is being used at the time of collection and can only be used for those purposes;
  3. Consent: organizations must obtain an Individual’s express or implied consent when they collect, use, or disclose the individual’s personal information;
  4. Limiting Collection: the collection of personal information must be limited to only the amount and type that is reasonably necessary for the identified purposes;
  5. Limiting Use, Disclosure and Retention: personal information must be used for only the identified purposes, and must not be disclosed to third parties unless the Individual consents to the alternative use or disclosure;
  6. Accuracy: organizations are required to keep personal information in active files accurate and up-to-date;
  7. Safeguards: organizations are to use physical, organizational, and technological safeguards to protect personal information from unauthorized access or disclosure.
  8. Openness: organizations must inform their clients and train their employees about their privacy policies and procedures;
  9. Individual Access: an individual has a right to access personal information held by an organization and to challenge its accuracy if need be; and
  10. Provide Recourse: organizations are to inform clients and employees of how to bring a request for access, or complaint, to the Chief Privacy Officer, and respond promptly to a request or complaint by the individual.

This Privacy Policy applies to Project Coastline’s Board of Directors, members, employees and contracted employees. As well, Project Coastline ensures that all third party service providers sign confidentiality agreements prior to any transfer of an individuals personal information.

1.2 Definitions

“Personal information” means any information about an identifiable individual. It includes, without limitation, information relating to identity, nationality, age, gender, address, telephone number, e-mail address, date of birth.


“Business information” means business name, business address, business telephone number, name(s) of owner(s), officer(s) and director(s), job titles, business registration numbers (GST, RST, source deductions). Although business information is not subject to PIPEDA, confidentiality of business information will be treated with the same security measures by Project Coastline staff, members and Board members, as is required for individual personal information under PIPEDA.




“Member” means a person who volunteers on a Project Coastline committee, but who is not a current or active board member, or chair of the committee.




“Data base” means the list of names, addresses and telephone numbers of clients and individuals held by Project Coastline in the forms of, but not limited to, computer files, paper files, and files on computer hard-drives.


“File” means the information collected in the course of processing an application, as well as information collected/updated to maintain /service the account.


“Express consent” means the individual signs the application, or other forms containing personal information, authorizing Project Coastline to collect, use, and disclose the individual’s personal information for the purposes set out in the application and/or forms.


“Implied Consent” means the organization may assume that the individual consents to the information being used, retained and disclosed for the original purposes, unless notified by the individual.


“Third Party” means a person or company that provides services to Project Coastline in support of the programs, benefits, and other services offered by Project Coastline, such as other lenders, credit bureaus, persons with whom the individual or client does business, but does not include any Government office or department to whom Project Coastline reports in the delivery of such programs, benefits or services.

2.0 Purposes of Collecting Personal Information

Personal information is collected in order to provide services. The individual is the main source of information but Project Coastline will also ask to obtain information directly from a third source where the individual does not have the required information.


Only that information which is required to make a determination of an individual’s eligibility will be collected. Although the individual’s Social Insurance Number may be requested in the application for confirming identification of the individual to the credit reporting agency, provision of this personal information is optional. The individual may provide alternative forms of identification, such as date of birth and driver’s license number.

3.0 Consent

An individual’s express, written consent will be obtained before or at the time of collecting personal information. The purposes for the collection, use or disclosure of the personal information will be provided to the individual at the time of seeking his or her consent. Once consent is obtained from the individual to use his or her information for those purposes, Project Coastline has the individual’s implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.


An individual can choose not to provide some or all of the personal information at any time.


This Privacy Policy does not cover statistical data from which the identity of individuals cannot be determined. Project Coastline retains the right to use and disclose statistical data as it determines appropriate.

4.0 Limiting Collection

Personal information collected will be limited to the purposes set out in this Privacy Policy, Project Coastline applications, and/or other forms.



5.0 Limiting Use, Disclosure and Retention

5.1 Use of Personal Information

Personal information will be used for only those purposes to which the individual has consented with the following exceptions, as permitted under PIPEDA:


Project Coastline will use personal information without the individual’s consent, where:


  • the organization has reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law and the information is used for that investigation;
  • an emergency exists that threatens an individual’s life, health or security;
  • the information is for statistical study or research;
  • the information is publicly available;
  • the use is clearly in the individual’s interest, and consent is not available in a timely way;
  • knowledge and consent would compromise the availability or accuracy of the information, and
  • collection is required to investigate a breach of an agreement.


5.2 Disclosure and Transfer of Personal Information

Personal information will be disclosed to only those Project Coastline employees, members of Project Coastline committees, and the Board of Directors that need to know the information for the purposes of their work.


Personal information will be disclosed to third parties with the individual’s knowledge and consent.


PIPEDA permits Project Coastline to disclose personal information to third parties, without an individual’s knowledge and consent, to:


  • a lawyer representing Project Coastline;
  • collect a debt owed to Project Coastline by the individual or client;
  • comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction;
  • a law enforcement agency in the process of a civil or criminal investigation;
  • a government agency or department requesting the information; or,
  • as required by law.


PIPEDA permits Project Coastline to transfer personal information to a third party, without the individual’s knowledge or consent, if the transfer is simply for processing purposes and the third party only uses the information for the purposes for which it was transferred. Project Coastline will ensure, by contractual or other means, that the third party protects the information and uses it only for the purposes for which it was transferred.


5.3 Retention of Personal Information

Personal information will be retained in client files as long as the file is active and for such periods of time as may be prescribed by applicable laws and regulations.


6.0 Accuracy

Project Coastline endeavours to ensure that any personal information provided by the individual in his or her active file(s) is accurate, current and complete as is necessary to fulfill the purposes for which the information has been collected, used, retained and disclosed. Individuals are requested to notify Project Coastline of any change in personal or business information.


Information contained in inactive files is not updated.

7.0 Safeguards

Project Coastline will use physical, organizational, and technological measures to safeguard personal information to only those Project Coastline employees, volunteers, or third parties who need to know this information for the purposes set out in this Privacy Policy.


Personal information provided to members of Project Coastline committee(s) will be limited to only that information required to carry out the mandate of that committee. Members of the Project Coastline committee(s) and/or Board of Directors are not permitted to copy or retain any personal information on individuals or clients and must return for destruction all such information given to them to review once the purpose for being provided with this information has been fulfilled.


Employees and members of Project Coastline committee(s) and/or Board of Directors are required to sign a confidentiality agreement binding them to maintaining the confidentiality of all personal information to which they have access.


Physical Safeguards: Active files are stored in locked filing cabinets when not in use. Access to work areas where active files may be in use is restricted to Project Coastline employees only and authorized third parties.


All inactive files or personal information no longer required are shredded prior to disposal to prevent inadvertent disclosure to unauthorized persons.


Technological Safeguards: Personal information contained in Project Coastline computers and electronic databases are password protected in accordance with Project Coastline ‘s Information Security Policy. Access to any of the Project Coastline ‘s computers also is password protected. Project Coastline ‘s Internet router or server has firewall protection sufficient to protect personal and confidential business information against virus attacks and “sniffer” software arising from Internet activity. Personal information is not transferred to volunteer committee members, the Board of Directors, or third parties by e-mail or other electronic form.

8.0 Openness

Project Coastline will endeavour to make its privacy policies and procedures known to the individual via this Privacy Policy as well as the Project Coastline Privacy Statement. This document will also be available on Project Coastline ’s website:

9.0 Individual Access

An Individual who wishes to review or verify what personal information is held by Project Coastline, or to whom the information has been disclosed (as permitted by the Act), may make the request for access, in writing, to the Project Coastline ‘s Chief Privacy Officer. Upon verification of the individual’s identity, the Chief Privacy Officer will respond within 60 days.

If the individual finds that the information held by Project Coastline is inaccurate or incomplete, upon the individual providing documentary evidence to verify the correct information, Project Coastline will make the required changes to the individual’s active file(s) promptly.


10.0 Complaints/Recourse

If an individual has a concern about Project Coastline ‘s personal information handling practises, a complaint, in writing, may be directed to the Project Coastline ‘s Chief Privacy Officer.


Upon verification of the individual’s identity, Project Coastline ‘s Chief Privacy Officer will act promptly to investigate the complaint and provide a written report of the investigation’s findings to the individual.


Where Project Coastline ‘s Chief Privacy Officer makes a determination that the individual’s complaint is well founded, the Chief Privacy Officer will take the necessary steps to correct the offending information handling practise and/or revise Project Coastline ‘s privacy policies and procedures.


Where Project Coastline ‘s Chief Privacy Officer determines that the individual’s complaint is not well founded, the individual will be notified in writing.
If the individual is dissatisfied with the finding and corresponding action taken by Project Coastline ‘s Chief Privacy Officer, the individual may bring a complaint to the Federal Privacy Commissioner at the address below:

The Privacy Commissioner of Canada
112 Kent Street
Ottawa ON  K1A 1H3

Questions/Access Request/Complaint

Any questions regarding this or any other privacy policy of Project Coastline may be directed to the Chief Privacy Officer.  Requests for access to information, or to make a complaint, are to be made in writing and sent to the Chief Privacy Officer at the address below:


Chief Privacy Officer:
Zeena Zaiyouna
304 – 20 Lower Spadina Ave
Toronto ON M5V 2Z1

Amendment to Project Coastline ‘s Privacy Policies

This Project Coastline ‘s Privacy Policy is in effect September 13th, 2016 and is retroactive to January 1, 2004. This policy is subject to amendment in response to developments in the privacy legislation.  The Chief Privacy Officer will review and revise the Privacy Policy from time to time as required by changes in privacy law. Notification of any changes in the Privacy Policy will be posted on Project Coastline ‘s website, as well as in Project Coastline ‘s Privacy Statement. Any changes in the Privacy Policy will apply to Personal information collected from the date of the posting of the revised Privacy Policy on Project Coastline ‘s website: